30-Day Return and Refund Policy for Carmen Gonzalez Artist Reproduction Art Prints

We strive to provide you with the highest quality reproduction art prints that bring joy and beauty to your living spaces. We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day return and refund policy to ensure your peace of mind. Please read this policy carefully before making your purchase:

Returns Eligibility:

  1. To be eligible for a return, your reproduction art print must be in the same condition as when you received it, without any damage or alterations.
  2. Returns must be initiated within 30 days from the date of delivery.

How to Initiate a Return:

To start the return process, please follow these steps:

  1. Contact us at info@carmengonzalezartist.com or carmengonzalezartist@gmail.com within 30 days of receiving your order.
  2. Provide your order number, a description of the reason for returning, and photographic evidence (if damaged). This information will help us process your return more efficiently.
  3. We will guide you through the return process.

Return Shipping:

  1. We will email you the paid shipping label to assist you on shipping the item back to us.
  2. Please ensure that the reproduction art print is properly packaged to prevent any damage during transit.

Refund Process:

  1. Once we receive your returned item and verify its condition, we will process your refund within 5 business days.
  2. Refunds will be issued to the original payment method used during the purchase (which is through PayPal).

Exclusions:

  1. We do not accept returns on items damaged due to customer mishandling.
  2. We do not accept returns past the 30 days.

Damaged or Defective Items:

If your reproduction art print arrives damaged or defective, please contact our customer support team within 7 days of receiving your order. We will arrange for a replacement or a full refund, including return shipping costs.

Cancellations:

If you wish to cancel your order, please contact us within 24 hours of placing the order. Cancellations requested after this time may not be possible due to the order already being in process of being printed.

Contact Information:

If you have any questions or need further assistance, please contact us at info@carmengonzalezartist.com, carmengonzalezartist@gmail.com, or call (780-710-1812).